Mercedes-Benz of Freehold

Will never go back
1.0

Purchased a CPO C300 from this dealer and from the start was a hassle.

Our first visit the sales person was helpful and took us out for a test drive.  They did not have the car with options we were looking for so we provided them the specs and to contact us when it does.  We were never contacted but I found the vehicle in inventory myself.  We made the purchase with the agreement that it was a CPO.  Upon picking up the vehicle it has a lot of scratches and minor things needed fixing that should have been checked in the certification process.  The dealer did end of fixing them but we lost our new car for 3 weeks.

Over the span of having the car and being under warranty we used the dealer to maintain the vehicle.  The service department was always coming up with items not under warranty to charge us for or would claim that the warranty company would not cover it.  We purchased 6 year wheel and tire coverage and the service  department kept informing us we were not covered for cosmetic damage.  Upon reading the paper work and showing it to the dealer they then said OK next time we can send it in.

So much more happened with this dealer but I would not go back or recommend.

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